Office of the Special Project Facilitator’s Lessons Learned: Sustainable Urban Transport Investment Program, Tranche 3 in Georgia
This publication focuses on the Tbilisi-Rustavi highway modernization project in Georgia as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on ADB’s complaint management experience.
It presents the issues, challenges, and solutions that Office of the Special Project Facilitator (OSPF) identified from its experience responding to the concerns of affected households and people in the course of the project’s implementation. The OSPF case study series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.
Contents
- Introduction
- Overview of ADB Portfolio with Selected Implementing Agencies in Georgia
- The Project: Sustainable Urban Transport Investment Program, Tranche 3
- The Complaint
- Lessons Learned
- Recommendations
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Also in this Series
- Office of the Special Project Facilitator’s Lessons Learned: Sri Lanka Clean Energy and Network Efficiency Investment Project
- Office of the Special Project Facilitator’s Lessons Learned: Sri Lanka Integrated Road Investment Program
- Төслийн тусгай зохицуулагчийн албаны олж авсан сургамж: Улаанбаатар хотын нийтийн аж ахуйн үйлчилгээ, гэр хорооллыг хөгжүүлэх хөрөнгө оруулалтын хөтөлбөр - Үе шат 1