Problem-Solving Function: Complaints Registry

• Environment
• Involuntary resettlement
• Climate change
• Stakeholder engagement

• Complaint received, 9 November 2022
• Complaint acknowledged and registered, 11 November 2022
• Eligibility (eligible), 20 December 2022

• Land acquisition, compensation, and valuation
• Lack of meaningful consultation and participation
• Dissatisfaction on the problem-solving process at the project-level

• Complaint received, 17 October 2022
• Complaint acknowledged and registered, 20 October 2022
• Eligibility (eligible), 15 November 2022

• Damage to properties

• Complaint received, 25 August 2022
• Complaint acknowledged and registered, 26 August 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 16 September 2022

• Land acquisition
• Compensation
• Valuation

• Complaint received, 28 June 2022
• Complaint acknowledged and registered, 30 June 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 July 2022

• Land acquisition
• Compensation
• Valuation

• Complaint received, 21 June 2022
• Complaint acknowledged and registered, 23 June 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 July 2022

• Dust pollution
• Road safety issues
• Impacts on residential areas and agricultural lands
• Flooding

• Complaint received, 12 May 2022
• Complaint acknowledged and registered, 12 May 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 9 June 2022

• Environment and infrastructure issues

• Complaint received, 1 February 2022
• Complaint acknowledged and registered, 2 February 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 15 February 2022

• Negative impacts to residential area
• Alignment of the canal

• Complaint received, 29 November 2021
• Complaint acknowledged and registered, 1 December 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 15 December 2021

• Negative impacts to ecotourism, irrigation, and crop production
• Water quality Water quality
• Lack of information and consultation

• Complaint received, 19 November 2021
• Complaint acknowledged and registered, 19 November 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 16 December 2021
• Closed, 14 July 2022

• Adverse impacts on the existing road caused by the project’s rebuilding and upgrading works
• Road encroachment due to soil from the new embankment under the project
• Access and safety
• Inadequate consultations

• Complaint received, 24 September 2021
• Complaint acknowledged and registered, 27 September 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 20 October 2021

• Land acquisition and compensation

• Complaint received, 7 July 2021
• Complaint acknowledged and registered, 8 July 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 August 2021

• Compensation for the incurred business losses due to the delayed construction

• Complaint received, 6 July 2021
• Complaint acknowledged and registered, 7 July 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 3 August 2021
• Closed, 19 January 2022

• Dust pollution
• Damage to trees

• Complaint received, 8 March 2021
• Complaint acknowledged and registered, 9 March 2021
• Eligibility (not eligible, concerned ADB operations department is working with the complainants to resolve the complaint), 22 March 2021
• Closed, 13 July 2022

• Land acquisition, valuation, and compensation

• Complaint received, 12 January 2021
• Complaint acknowledged and registered, 14 January 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 2 February 2021
• Closed, 25 April 2022

• Land acquisition, valuation, and compensation
• Lack of meaningful consultation and participation
• Inadequate information dissemination
• Livelihood restoration

• Complaint received, 7 January 2021
• Complaint acknowledged and registered, 13 January 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 27 January 2021
• Closed, 2 June 2022

• Loss of business and livelihoods
• Devaluation of properties/shops
• Unsafe pedestrian road access

• Complaint received, 10 December 2020
• Complaint acknowledged and registered, 15 December 2020
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 14 January 2021
• Closed, 19 January 2022

• Loss of access to the shops due to the project resulting in reduced commercial activity
• Impact on livelihoods

• Complaint received, 21 October 2020
• Complaint acknowledged and registered, 22 October 2020
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 November 2020
• Closed, 15 May 2022

• Loss of agriculture production
• Impact on livelihoods and tourism
• Damage to the ecosystem

• Complaint received, 8 October 2020
• Complaint acknowledged and registered, 9 October 2020
• Eligibility (not eligible, the project is in the ADB pipeline but not yet processed for Management or Board consideration), 28 October 2020

• Land acquisition and compensation

• Complaint received, 1 September 2020
• Complaint acknowledged and registered, 2 September 2020
• Eligibility (not eligible, complainants have yet to address problem with concerned operations department), 9 September 2020

• Land acquisition

• Complaint received, 29 August 2019
• Complaint acknowledged and registered, 25 September 2019
• Eligibility (not eligible, complainants not foreseen as project affected people), 25 September 2019

• Delay in compensation payments

• Complaint received, 8 July 2019
• Complaint acknowledged and registered, 9 July 2019
• Withdrawn prior to eligibility determination, 15 July 2019. Complainants are satisfied with the resolution of the project authorities and concerned ADB operations department on the issues.

• Lack of adequate consultation regarding project site selection leading to displacement of 120 poor farmer families.

• Complaint received, 19 June 2019
• Complaint acknowledged and registered, 20 June 2019
• Eligibility (eligible), 20 June 2019

• Reduced farm productivity and loss of income

• Complaint received, 13 March 2019
• Complaint acknowledged and registered, 13 March 2019
• Eligibility (eligible), 23 April 2019

• Property valuation
• Business loss and compensation

• Complaint received, 2 October 2018
• Complaint acknowledged and registered, 3 October 2018
• Eligibility (eligible), 9 October 2018
• Final Report, 3 September 2019
  • English
  • Georgian

• Substandard reconstruction of road

• Complaint received, 11 June 2018
• Complaint acknowledged and registered, 14 June 2018
• Eligibility (not eligible), 4 July 2018
• Closed, 17 March 2021

• Business loss/profit
• Compensation

• Complaint received, 10 May 2018
• Complaint acknowledged and registered, 15 May 2018
• Eligibility (not eligible), 4 June 2018

• Land ownership
• Compensation

• Complaint received, 6 April 2018
• Complaint acknowledged and registered, 11 April 2018
• Eligibility (eligible), 7 May 2018

• Impacts of the project on the natural and social environment of the village
• Village safety

• Complaint received, 8 March 2018
• Complaint acknowledged and registered, 8 March 2018
• Eligibility (eligible), 12 March 2018
• Closed, 7 December 2020
  • European Bank for Reconstruction and Development Independent Project Accountability Mechanism Problem Solving Completion Report, October 2020
    • English
    • Georgian
  • International Finance Corporation and Multilateral Investment Guarantee Agency Compliance Advisor Ombudsman Dispute Resolution Conclusion Report, October 2020
    • English
    • Georgian

• Impact of road construction to property and people’s safety
• Compensation

• Complaint received, 12 February 2018
• Complaint acknowledged and registered, 15 February 2018
• Eligibility (not eligible), 12 March 2018
• Closed, 1 September 2021

• High cost of new equipment and connection fee to the grid network

• Complaint received, 15 January 2018
• Complaint acknowledged and registered, 15 January 2018
• Eligibility (not eligible), 9 February 2018

Armenia: Sustainable Urban Development Investment Program – Tranche 1

• Impact of road construction to property and people’s safety
• Compensation

• Complaint received, 5 September 2017
• Complaint acknowledged and registered, 6 September 2017
• Eligibility (eligible), 29 September 2017
• Final Report, 15 December 2017
  • English
  • Armenian

Georgia: Batumi Bypass Road Project

• Property and land valuation
• Compensation

• Complaint received, 24 August 2017
• Complaint acknowledged and registered, 28 August 2017
• Eligibility (not eligible), 21 September 2017
• Closed, 2 March 2018

Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3

• Loss of business
• Compensation

• Complaint received, 14 August 2017
• Complaint acknowledged and registered, 15 August 2017
• Eligibility determined (not eligible), 8 September 2017

Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3

• Material harm due to road construction
• Health issues

• Complaint received, 10 July 2017
• Complaint acknowledged and registered, 10 July 2017
• Eligibility (not eligible), 7 August 2017

Georgia: MFF-Sustainable Urban Transport Investment Program - Tranche 3 (Section 2, Part B of the Tbilisi-Rustavi Urban Road Link)

• Evaluation of property
• Land acquisition and Compensation

• Complaint received, 10 April 2017
• Complaint acknowledged and registered, 11 April 2017
• Eligibility (not eligible), 8 May 2017

Georgia: MFF Sustainable Urban Transport Investment Program - Tranche 2 (3rd section of Tbilisi-Rustavi Road)

• Reimbursement of business investments

• Compensation for loss of business

• Complaint received, 17 Nov 2016
• Complaint acknowledged and registered, 17 Nov 2016
• Eligibility (not eligible), 10 January 2017

Georgia: MFF Sustainable Urban Transport Investment Program - Tranche 2 (Section 3)

• Access to main road resulting to loss of business

• Compensation

• Complaint received, 9 Nov 2016
• Complaint acknowledged and registered, 9 Nov 2016
• Eligibility (not eligible), 6 December 2016

Georgia: MFF Sustainable Urban Transport Investment - Program Tranche 3

• Loss of business, compensation, and consultation

• Complaint received, 27 May 2016
  • English
  • Georgian
• Complaint acknowledged and registered, 30 May 2016
• Eligibility (not eligible), 1 Aug 2016

• Compensation and resettlement

• Complaint received, 28 Apr 2016
  • English
  • Georgian
• Complaint acknowledged, 28 Apr 2016
• Complaint registered, 28 Apr 2016
• Eligibility determined (eligible), 20 May 2016
• Summary of the Review and Assessment Report, 28 Sep 2016
  • English
  • Georgian
• Closed, 7 Aug 2017
  • Issues raised under this complaint are similar to the complaint, on the same project, already dealt with by the Compliance Review Panel. Complaint to be consolidated, and issues raised which are noncompliance with ADB’s operational policies and procedures would thus need to be addressed by the Management as part of the remedial actions for the first complaint under compliance review.

• Horizontal clearance for 132 Kv electric wire crossing properties and other structures

• Complaint received, 18 Mar 2016
• Complaint acknowledged, 21 Mar 2016
• Complaint registered, 21 Mar 2016
• Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 11 Apr 2016
• Closed, 24 Mar 2021

• Quality of reconstruction works

• Complaint received, 9 Dec 2013
• Complaint acknowledged and registered, 9 Dec 2013
• Eligibility determined (not eligible, 30 Dec 2013)
• Closed, 5 May 2017

• Resettlement
• Consultation
• Information

• Complaint received, 1 Aug 2013
• Complaint registered, 6 Aug 2013
• Eligibility determined (not eligible, Operations Department is addressing concerns), 7 Aug 2013
• Closed, 25 Oct 2016

• Environment
• Information Sharing

• Complaint received, 11 Jul 2013
  • English
  • Russian
• Complaint acknowledged and registered, 12 Jul 2013
• Eligibility determined (not eligible, Operations Department’s efforts are  underway to implement OSPF's recommendations), 30 Jul 2013
• Closed, 7 Feb 2020

• Resettlement
• Consultation
• Information

• Complaint received, 4 Jul 2013
  • English
  • Armenian
• Complaint acknowledged and registered, 5 Jul 2013
• Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 Jul 2013
• Closed, 25 Oct 2016

• Environment

• Complaint received, 20 Dec 2011
• Complaint acknowledged and registered, 21 Dec 2011
• Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Jan 2012

• Road alignment
• Land acquisition

• Complaint received, 6 Oct 2011
• Complaint acknowledged and registered, 11 Oct 2011
• Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 Oct 2011

• Information
• Compensation

• Complaint received, 27 Oct 2010
  • English
  • Georgian
• Complaint acknowledged and registered, 5 Nov 2010
• Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 Nov 2010

• Information
• Consultation/Participation

• Complaint received, 28 Sep 2010
• Complaint acknowledged and registered, 5 Oct 2010
• Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 Oct 2010

• Termination of Contract

• Complaint received, 27 Sep 2010
• Complaint acknowledged and registered, 29 Sep 2010
• Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 Sep 2010

• Compensation

• Complaint received, 7 Sep 2010
• Complaint acknowledged and registered, 22 Sep 2010
• Eligibility determined (eligible), 12 Nov 2010
• Review and Assessment Report (RAR), 14 Dec 2010
  • English
  • Kyrgyz
  • Russian
• Agreed Course of Action, 20 Apr 2011
  • English
  • Kyrgyz
  • Russian
• Final Report, 2 Nov 2011
  • English
  • Kyrgyz
  • Russian

• Information
• Consultation
• School Reconstruction

• Complaint received, 5 Aug 2010
• Complaint acknowledged and registered, 6 Aug 2010
• Eligibility determined (eligible), 1 Sep 2010
• Review and Assessment Report (not public), 27 Oct 2010
• Final Report, 26 Oct 2011
  • English
  • Russian

• Bus Stop
• Underpass for agricultural machinery

• Complaint received, 4 Jun 2010
  • Kazakh
  • English
• Complaint acknowledged and registered, 14 Jun 2010
• Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 Jul 2010

• Information
• Participation
• Cattle passes
• Underpass for agricultural machinery

• Complaint received, 5 Nov 2009
• Complaint acknowledged and registered, 10 Nov 2009
• Eligibility determined (eligible), 3 Dec 2009
• Review and Assessment Report (RAR), 8 Feb 2010
  • English
  • Kazakh
  • Russian
• Agreed Course of Action, 2 Mar 2010
  • English
  • Kazahk
  • Russian
• Monitoring Report, Mar 2011
  • English
  • Kazakh
  • Russian
• Comments on Monitoring Report
  • Government, 30 Mar 2011
    • English
    • Russian
• Final Report, Sep 2012
  • English
  • Russian

• Information
• Resettlement

• Complaint received, 3 Sep 2009
• Complaint acknowledged and registered, 4 Sep 2009
• Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Oct 2009

• Consultation
• Information
• Resettlement

• Complaint received, 2 Sep 2009
• Complaint acknowledged and registered, 3 Sep 2009
• Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 Oct 2009

• Loan Suspension

• Complaint received, 13 Aug 2009
• Complaint acknowledged and registered, 13 Aug 2009
• Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 Aug 2009

• Compensation
• Land Acquisition

• Complaint received, 01 Jul 2009
• Complaint acknowledged and registered, 01 Jul 2009
• Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 Jul 2009

• Land Acquisition
• Compensation

• Complaint received, 28 May 2009
• Complaint acknowledged, 1 Jun 2009
• Complaint registered, 4 Jun 2009
• Eligibility determined (eligible), 18 Jun 2009
• Review and Assessment Report, 24 Jul 2009
  • English
  • Urdu
• Final Report, 2 Nov 2010
  • English
  • Urdu

• Compensation

• Complaint received, 24 Apr 2009
• Complaint acknowledged and registered, 30 Apr 2009
• Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009

• Compensation

• Complaint received, 9 Apr 2009
• Complaint acknowledged, 13 Apr 2009
• Complaint registered, 30 Apr 2009
• Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 Apr 2009

• Resettlement
• Environment

• Complaint received, 27 Feb 2009
  • English
  • Urdu
• Complaint acknowledged, 18 Mar 2009
• Complaint registered, 30 Apr 2009
• Eligibility determined (eligible), 25 May 2009
• Review and Assessment Report (RAR), 2 Jul 2009
  • English
  • Urdu
• Final Report (not public), 23 May 2012

• Land acquisition and compensation
• Resettlement
• Information

• Complaint received, 9 Sep 2006
• Complaint acknowledged, 12 Sep 2006
• Translation, establishing contact and fielding a pre-eligibility inquiry, Oct-Dec 2006
• Read the Pre-Eligibility Screening Report, 31 Dec 2006
• Complaint registered, 10 Jan 2007
• Eligibility determined (eligible), 29 Jan 2007
• Review and Assessment report (RAR), 12 Mar 2007
  • English
  • Urdu
• Agreed Course of Action, 17 May 2007
• Monitoring Report, Jun 2008
  • English
  • Urdu
• Monitoring Report, Jun 2009
  • English
  • Urdu
• SPF's Final Report, 19 Mar 2010
  • English
  • Urdu

• Distributary link
• Flooding

• Complaint received, 14 Dec 2005
• Complaint acknowledged and registered, 15 Dec 2005
• SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, Jan-Aug 2006.
• Read the Pre-Eligibility Screening Report, 31 Aug 2006.
• Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 05 Dec 2006

• Business loss and negative impact on livelihoods
• Environmental issues
• Compensation

• Complaint received, 27 May 2022
• Complaint acknowledged and registered, 31 May 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 23 June 2022

• Delayed payment of compensation to non-title holders
• Land and property valuation
• Land acquisition and compensation
• Lack of reliable and meaningful consultation
• Ineffective project grievance mechanism

• Complaint received, 28 December 2020
• Complaint acknowledged and registered, 4 January 2021
• Eligibility (eligible), 18 January 2021
• Review and Assessment Report, 22 March 2021
  • English
  • Mongolian
• Final Report, 18 August 2021
  • English
  • Mongolian

• Nonadherence to (i) Mongolian road standards, (ii) safety and noise standards, and (ii) requirements for technical and management monitoring of project implementation
• Nondisclosure of information and lack of meaningful consultation

• Complaint received, 28 December 2020
• Complaint acknowledged and registered, 4 January 2021
• Eligibility (eligible), 18 January 2021
• Review and Assessment Report, 31 May 2021
  • English
  • Mongolian
• Final Report, 6 April 2022
  • English
  • Mongolian

• Inadequate consultation with the residents on the location of the cooling tower

• Complaint received, 9 August 2019
• Complaint acknowledged and registered, 23 August 2019
• Eligibility (not eligible, project component is cancelled), 23 August 2019

• Land and property valuation
• Livelihood restoration

• Complaint received, 29 March 2019
• Complaint acknowledged and registered, 29 March 2019
• Eligibility (eligible), 29 March 2019
• Monitoring Report, 8 July 2019
  • English
  • Mongolian
• Final Report, 27 October 2020
  • English
  • Mongolian

• Information and consultation
• Land and property valuation

• Complaint received, 28 March 2018
• Complaint acknowledged and registered, 2 April 2018
• Eligibility (eligible), 12 April 2018
• Review and Assessment Report, 31 August 2018
  • English
  • Mongolian
• Problem-Solving Report, 7 January 2019
  • English
  • Mongolian
• Monitoring Report, 8 July 2019
  • English
  • Mongolian
• Final Report, 27 October 2020
  • English
  • Mongolian

• Resettlement

• Complaint received, 15 Jan 2009
  • English
  • Chinese
• Complaint acknowledged and registered, 19 Jan 2009
• Eligibility determined (eligible), 12 Feb 2009
• Review and Assessment report (RAR), 23 Mar 2009
  • English
  • Chinese
• Comments on RAR
  • Complainants, 27 Mar 2009
  • ADB-EARD, 28 Mar 2009
  • Government, 27 Mar 2009
    • English
    • Chinese
• Final Report (not public), 5 Feb 2010

• Road safety
• Dust pollution

• Complaint received, 10 November 2022
• Complaint acknowledged and registered, 11 November 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 December 2022

• Land ownership, compensation, and valuation

• Complaint received, 7 November 2022
• Complaint acknowledged and registered, 8 November 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 December 2022

• Delayed project construction
• Road safety

• Complaint received, 12 October 2022
• Complaint acknowledged and registered, 13 October 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 4 November 2022

• Resettlement, compensation, and valuation
• Impacts on noise and vibration
• Easement rights, environment, and safety

• Complaint received, 11 October 2022
• Complaint acknowledged and registered, 11 October 2022
• Eligibility (Eligible), 5 December 2022

• Land acquisition
• Valuation
• Compensation

• Complaint received, 27 July 2022
• Complaint acknowledged and registered, 1 August 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 19 August 2022

• Environmental and social impacts
• Compensation
• Information and awareness

• Complaint received, 4 July 2022
• Complaint acknowledged and registered, 5 July 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 1 August 2022

• Land acquisition
• Compensation

• Complaint received, 27 June 2022
• Complaint acknowledged and registered, 28 June 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 25 July 2022

• Land acquisition and compensation

• Complaint received, 19 May 2022
• Complaint acknowledged and registered, 20 May 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 17 June 2022

• Valuation
• Compensation

• Complaint received, 11 March 2022
• Complaint acknowledged and registered, 14 March 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 30 March 2022

• Road flooding

• Complaint received, 25 February 2022
• Complaint acknowledged and registered, 25 February 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 22 March 2022
• Closed, 30 August 2022

• Poor underground cabling and foundation of transformer
• Health and safety

• Complaint received, 31 August 2021
• Complaint acknowledged and registered, 1 September 2021
• Closed, 29 October 2021. Complainants have not made further communication with OSPF after the 21-day eligibility assessment period of the complaint. This action effectively equate to a withdrawal of the complaint and subsequent to the email from the complainants to OSPF on 24 September 2021.

• Damage to fisheries roads
• Loss of ancestral homes and boat landing areas

• Complaint received, 17 August 2021
• Complaint acknowledged and registered, 18 August 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 7 September 2021

• Alignment of transmission line going through houses and land
• Impact on livelihoods
• Land and property valuation
• Compensation

• Complaint received, 13 August 2021
• Complaint acknowledged and registered, 13 August 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 2 September 2021

• Negative environmental impacts to the river and residential area
• Nonadherence to local and national laws

• Complaint received, 11 August 2021
• Complaint acknowledged and registered, 13 August 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 3 September 2021
• Closed, 9 August 2022

• Loss of properties, livelihood, and village infrastructure
• Inadequate consultation and participation
• Unfair compensation

• Complaint received, 26 May 2021
• Complaint acknowledged and registered
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 June 2021

• Road accidents due to lack of traffic safety signages and other measures
• Lack of compensation

• Complaint received, 11 May 2021
• Complaint acknowledged and registered, 18 May 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 3 June 2021
• Closed, 2 February 2022

• Allegation of fraud
• Lack of consultation
• Nonpayment of compensation

• Complaint received, 19 February 2021
• Complaint acknowledged and registered, 19 February 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 March 2021
• Closed, 25 April 2022

• Allegation of fraud
• Lack of consultation
• Nonpayment of compensation

• Complaint received, 18 February 2021
• Complaint acknowledged and registered, 18 February 2021
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities and complainants to resolve the complaint), 9 March 2021
• Closed, 25 April 2022

• Nonpayment of compensation

• Complaint received, 12 October 2020
• Complaint acknowledged and registered, 13 October 2020
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 October 2020
• Closed, 30 March 2021

• Safety issues on the use of explosives for excavation works
• Health impact of dust and noise pollution

• Complaint received, 17 July 2020
• Complaint acknowledged and registered, 21 July 2020
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to address the issues raised in the complaint), 28 August 2020
• Closed, 14 September 2022

• Dissatisfaction on (i) compensation determined for loss of properties, livelihood, and village infrastructures; and (ii) adequate consultation, information, and participation
• Incomplete impact assessment on grazing and farm lands
• Indigenous Peoples representation in the Local Consultative Forum

• Complaint received, 12 February 2020
• Complaint acknowledged and registered, 18 February 2020
• Eligibility (Eligible), 20 February 2020
• Review and Assessment Report, 16 November 2020
  • English
  • Nepali
  • Magar

• Dissatisfaction on compensation payments for structural damage caused to the property, loss of income and loss of business

• Complaint received, 3 January 2020
• Complaint acknowledged and registered, 3 January 2020
• Eligibility (Eligible), 14 January 2020

• Inaccurate compensation payment
• Health insurance claims

• Complaint received, 22 November 2019
• Complaint acknowledged and registered, 22 November 2019
• Eligibility (Eligible), 15 January 2020

• Social and environmental impacts
• Lack of consultation
• Inadequate information dissemination

• Complaint received, 4 November 2019
• Complaint acknowledged and registered, 4 November 2019
• Eligibility (not eligible, complainants have yet to address issues with concerned operations department), 2 December 2019
• Closed, 19 March 2021

• Safety and security of school children by the proposed extension of Point Pedro Fisheries Harbor in front of the school

• Complaint received, 4 April 2019
• Complaint acknowledged and registered, 10 April 2019
• Eligibility (not eligible, concerned ADB operations department is working with the project authorities to resolve the complaint), 25 April 2019
• Project was dropped/terminated, 11 June 2020

• Inaccurate compensation for land and property

• Complaint received, 21 February 2019
• Complaint acknowledged and registered, 21 February 2019
• Eligibility (not eligible, concerned ADB operations department is working with the project grievance redress mechanism to resolve the complaint), 13 March 2019

• Low compensation
• Misclassification of land

• Complaint received, 19 February 2019
• Complaint acknowledged and registered, 19 February 2019
• Eligibility (not eligible, complainants are working with the project authorities to resolve their issues), 8 March 2019
• Closed, 28 May 2021

• Insurance claims

• Complaint received, 11 September 2018
• Complaint acknowledged and registered, 18 September 2018
• Eligibility (not eligible), 9 October 2018

• Loss of properties, livelihood, and village infrastructure
• Inadequate consultation and participation
• Unfair compensation

• Complaint received, 23 August 2018
• Complaint acknowledged and registered, 23 August 2018
• Eligibility (not eligible), 9 October 2018

• High voltage transmission line crossing property
• Health issues

• Complaint received, 22 February 2018
• Complaint acknowledged and registered, 22 February 2018
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 21 March 2018
• Closed, 26 May 2021

• Road construction
• Tree Cutting

• Complaint received, 25 October 2017
• Complaint acknowledged and registered, 27 October 2017
• Eligibility (not eligible), 23 November 2017

• Alignment of transmission line going through houses and land
• Health issues

• Complaint received, 5 October 2017
• Complaint acknowledged and registered, 6 October 2017
• Eligibility (not eligible), 9 October 2017
• Closed, 30 March 2021

Nepal: Decentralized Rural Infrastructure and Livelihood Project – Additional Financing

• Land donation
• Compensation

• Complaint received, 22 August 2017
• Complaint acknowledged and registered, 23 August 2017
• Eligibility (not eligible), 19 September 2017
• Closed, 6 August 2020

Sri Lanka: Clean Energy and Network Efficiency Improvement Project

• Alignment of transmission line differs from the approved path
• No environmental Study for the new alignment

• Complaint received, 16 August 2017
• Complaint acknowledged and registered, 17 August 2017
• Eligibility determined (eligible), 13 September 2017

Sri Lanka: Greater Colombo Wastewater Management Project

• Vibration and noise
• Damage to property
• Health issue

• Complaint received, 19 April 2017
• Complaint acknowledged and registered, 19 April 2017
• Eligibility (not eligible), 18 May 2017

Sri Lanka: Greater Colombo Water and Wastewater Management Improvement Investment Program – Tranche 3

• Compensation
• Resettlement
• Consultation

• Complaint received, 24 March 2017
• Complaint acknowledged and registered, 24 March 2017
• Eligibility (not eligible), 25 April 2017

Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program

Sri Lanka: Green Power Development and Energy Efficiency Improvement Investment Program - Tranche 1

• Environmental and sociological impacts
• Impact on people, livelihood and business

• Complaint received, 31 Jan 2017
• Complaint acknowledged and registered, 1 Feb 2017
• Eligibility (not eligible), 23 February 2017
• Closed, 24 March 2021

India: Uttarakhand State-Road Investment Program – Tranche 3

• Dust Pollution, health impacts, and road accidents due to construction delays
• Lack of project monitoring

• Complaint received, 25 Nov 2016
• Complaint acknowledged and registered, 28 Nov 2016
• Eligibility (not eligible), 27 Dec 2016
• Closed, 29 June 2020

• Repair of road used for pipe extension

• Complaint received, 15 Jul 2015
• Complaint acknowledged, 15 Jul 2015
• Complaint registered, 16 Jul 2015
• Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 22 Jul 2015
• Closed, 29 Mar 2021

• Lack of information and consultation
• Land acquisition
• Compensation

• Complaint received, 2 Dec 2014
• Complaint acknowledged and registered, 3 Dec 2014
• Eligibility determined (eligible), 15 Dec 2014
• Final Report, 3 Feb 2015

• Lack of consultation
• Non-provision of drinking water and irrigation facilities

• Complaint received 18 Feb 2014
• Complaint acknowldedged and registered, 19 Feb 2014
• Eligibility determined (not eligible, complainants have yet to address problem with concerned operations department), 10 Mar 2014
• Closed, 28 Apr 2021

• Lack of Information
• Environmental Impact
• Village Infrastructure Affected
• Lack of Consultation

• Complaint received, 4 Sep 2012
• Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 Sep 2012
• Closed, 14 May 2014

• Environmental Issues
• Health Issues

• Complaint received, 17 Oct 2011
• Complaint acknowledged and registered, 18 Oct 2011
• Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 Oct 2011

• Rights to Land

• Complaint received, 4 Jan 2011
• Complaint acknowledged and registered, 10 Jan 2011
• Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 Jan 2011

• Land Acquisition
• Compensation

• Complaint received, 16 Sep 2009
• Complaint acknowledged, 2 Oct 2009
• Complaint registered, 5 Oct 2009
• Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 Nov 2009

• Environmental Impact Assessment

• Complaint received, 30 Jan 2009
• Complaint acknowledged, 2 Feb 2009
• Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 Feb 2009

• Information
• Consultation

• Complaint received, 11 Jan 2007
• Complaint acknowledged, 30 Jan 2007
• Complaint registered, 08 Feb 2007
• Eligibility determined (not eligible – read the Executive Summary of the Eligibility Inquiry), 16 Mar 2007.

• Procurement

• Complaint received, 31 Oct 2006
• Acknowledged, registered and referred to relevant units in ADB, 02 Nov 2006
• Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 Nov 2006

• Consultation
• Compensation

• Complaint received, 25 Apr 2006
• Acknowledged and registered, 28 Apr 2006
• Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 04 Sep 2006.

• Agricultural production
• Community Participation

• Complaint received, 04 Jan 2006
• Acknowledged and registered, 04 Jan 2006
• Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 Oct 2004), 04 Jan 2006

• Environmental Impact Assessment (EIA)
• Social Impact Assessment (SIA)
• Compensation and Resettlement

• Complaint received, 09 Jun 2004
• Complaint acknowledged and registered, 16 Jun 2004
• Eligibility determined (eligible), 05 Jul 2004
• Review and Assessment Report (not public), 17 Sep 2004
• Agreed Course of Action, 11 Nov 2004
• OSPF concluded consultation process, 01 Feb 2005
• Report of the Conflict Management Consultant, 14 Feb 2005
• Complainants' comments on the Report of the Conflict Management Consultant, 22 Feb 2005 (posted at the complainants' request)
• SPF's Final Report, 30 Mar 2005

• Access to information
• Environmental Impact Assessment (EIA)
• Land acquisition, compensation and resettlement
• Indigenous peoples
• Social Uplift Program
• Agriculture
• Forestry

• Complaint received, 03 May 2004
• Complaint acknowledged and registered, 03 May 2004
• Eligibility determined (eligible), 11 May 2004
• Review and Assessment Report, 25 Jun 2004
• Final Report, 22 Dec 2004

• Customary rights as Indigenous Peoples
• Compensation
• Information and awareness

• Complaint received, 12 July 2022
• Complaint acknowledged and registered, 14 July 2022
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 9 August 2022

• Business operation along the vicinity of the road project without official approval from the relevant provincial authorities
• Environmental impacts

• Complaint received, 27 July 2021
• Complaint acknowledged and registered, 28 July 2021
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 13 August 2021
• Closed, 22 March 2022

• Lack of consultation
• Incomplete and misleading baseline study and impact assessment

• Complaint received, 11 November 2020
• Complaint acknowledged and registered, 16 November 2020
• Eligibility (not eligible, complainants have yet to address problem with concerned ADB operations department), 20 November 2020
• Closed, 2 September 2022

• Resettlement
• Compensation
• Consultation

• Complaint received, 26 Mar 2013
  • English
  • Khmer
• Complaint acknowledged and registered, 27 Mar 2013
• Eligibility determined (not eligible, 10 Apr 2013)

• Resettlement
• Compensation

• Complaint received, 25 Feb 2013
  • English
  • Khmer
• Eligibility determined (not eligible, 25 Feb 2013)
  • Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint
  • New complainants have yet to address the problem with the concerned operations department.

• Resettlement

• Complaint received, 13 Apr 2012
  • English
  • Khmer
• Complaint acknowledged and registered, 19 Apr 2012
• Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 Apr 2012

• Resettlement
• Information
• Consultation

• Complaint received, 21 Nov 2011
• Complaint acknowledged and registered, 23 Nov 2011
• Eligibility determined (eligible), 11 Jan 2012
• Review and Assessment Report (not public), 17 Feb 2012
• Workshop Report on AP Representation (not public), 24 Jul 2012
• Multistakeholder Workshop Report (not public), 22 Aug 2012
• Capacity Building Workshops on Problem-solving (not public), Sep-Oct 2012
• Final Report, 9 Apr 2014
  • English
  • Khmer

• Consultation
• Information
• Environmental impact

• Complaint received, 28 Feb 2011
• Complaint acknowledged and registered, 1 Mar 2011
• Eligibility Determined (eligible), 17 Mar 2011
• Review and Assessment Report (not public), 28 Apr 2011
• Final Report (not public), 16 Jun 2011

• Resettlement
• Compensation

• Complaint received, 4 Jan 2011
  • English
  • Bahasa Indonesia
• Complaint acknowledged and registered, 10 Jan 2011
• Eligibility Determined (eligible), 2 Feb 2011
• Review and Assessment Report, 23 Mar 2011
  • English
  • Bahasa Indonesia
• Comments on the RAR
  • Complainants, 11 Apr 2011
    • Bahasa Indonesia
    • English
  • ARuM, 11 Apr 2011
    • Bahasa Indonesia
    • English
  • Operations Department,  26 Apr 2011
  • Government,  29 Apr 2011
• Final Report, 22 Feb 2012
  • Bahasa Indonesia
  • English

• Electricity rates
• Power sector reforms

• Complaint received, 14 Sep 2010
• Complaint acknowledged and registered, 21 Sep 2010
• Eligibility determined (not eligible; Program Completion Report for this Program was issued on 19 Aug 2010), 24 Sept 2010

• Information
• Compensation

• Complaint received, 8 Dec 2009
• Complaint acknowledged and registered, 11 Dec 2009
• Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 Jan 2010

• Compensation
• Land Titling
• Livelihood

• Complaint received, 30 Jul 2007
• Complaint acknowledged, 03 Aug 2007
• Complaint registered, 6 Aug 2007
• Eligibility determined (eligible), 19 Sep 2007
• Review and Assessment Report (RAR), 24 Oct 2007
  • English
  • Khmer
• Final Report, 25 Jun 2010
  • English
  • Khmer

• Compensation
• Information

• Complaints received on:
  • 13 Dec 2006, 1 letter
  • 19 Dec 2006, 3 letters
  • 04 Jan 2007, 1 letter
• Complaint letters acknowledged: 18 Dec 2006; and 10 and 12 Jan 2007.
• Complaint registered, 9 Jan 2007
• Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 Feb 2007

• Village Infrastructure
• Community Participation
• Information Sharing

• Complaint received, 21 Feb 2005
• Complaint acknowledged, 21 Feb 2005
• Complaint registered, 9 Mar 2005
• Eligibility determined (eligible), 23 Mar 2005
• Review and Assessment Report (RAR), 05 May 2005
  • English
  • Bahasa Indonesia
• Comments on RAR
  • Complainants, 07 Jun 2005
  • ADB-IRM, 13 Jun 2005
• Five village agreements signed, 26-28 Sep 2005
• SPF's Final Report, 13 Dec 2005
  • English
  • Bahasa Indonesia
• Feedback and lessons learned sessions, 02 Feb 2006
• Monitoring of village agreements, Jan-May 2006
• Conclusion of monitoring activities, 31 May 2006

• Consultation
• Information
• Business Income

• Complaint received, 27 Sep 2004
• Complaint acknowledged and registered, 28 Sep 2004
• Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 Oct 2004

• Lack of provision of temporary bridges by the contractor causing access disturbances

• Complaint received, 28 February 2019
• Complaint acknowledged and registered, 28 February 2019
• Eligibility (not eligible, concerned ADB operations department is working with the project implementation unit to resolve the complaint), 13 March 2019
• Closed, 18 March 2021

• Lack of Consultation
• Use of customary land
• Inadequate environment and social due diligence
• Disclosure of documents

• Complaint received, 9 Sep 2014
• Complaint acknowledged and registered, 9 Sep 2014
• Eligibility determined (eligible), 29 Sep 2014
• Summary of the Review and Assessment Report, 24 Mar 2015
• Summary of the Problem-solving Completion Report, 5 May 2016
• Monitoring Report, 9 Feb 2017
• Final Report, 31 August 2018